Frequently Asked Questions
General
How does Maul work?
With Maul's help, workplaces can get a delightful and varied dishes delivered to them with minimal effort. Every Thursday, we present a brand new Maul menu with several dishes from different restaurants each day. Each employee orders for themselves, and we deliver the hot food to you.
How does Maul work?
With Maul's help, workplaces can get a delightful and varied dishes delivered to them with minimal effort. Every Thursday, we present a brand new Maul menu with several dishes from different restaurants each day. Each employee orders for themselves, and we deliver the hot food to you.
Whats the price for each meal?
It's simple! We have two prices for meals. Every dish on our classic menu costs 2.730 kr. and every dish on our deluxe menu costs 2.950 kr. See question below regarding delivery cost.
Whats the price for each meal?
It's simple! We have two prices for meals. Every dish on our classic menu costs 2.730 kr. and every dish on our deluxe menu costs 2.950 kr. See question below regarding delivery cost.
What is the delivery cost?
It depends on how many people are ordering. 1-12 orders 4.960kr. | 13 - 22 orders 2.480kr. | 23+ orders 0kr. We offer companies at the same location a discount of the delivery fee.
What is the delivery cost?
It depends on how many people are ordering. 1-12 orders 4.960kr. | 13 - 22 orders 2.480kr. | 23+ orders 0kr. We offer companies at the same location a discount of the delivery fee.
Whats the minimum amount of orders?
There is no minimum order :)
Whats the minimum amount of orders?
There is no minimum order :)
My company wants to start ordering from Maul, where do we sign up?
You can register your workplace in business by clicking here and filling out the form. We will send you an email with instructions on the next steps when we have registered you in Maulið.
My company wants to start ordering from Maul, where do we sign up?
You can register your workplace in business by clicking here and filling out the form. We will send you an email with instructions on the next steps when we have registered you in Maulið.
When do I order?
A new menu is launched every Thursday at 11. You can order up until midnight on Friday.
When do I order?
A new menu is launched every Thursday at 11. You can order up until midnight on Friday.
I didn't like the food! What can I do?
We recommend that you use the feedback system on the "Your orders" page. Feedbacks are sent to the restaurants anonymously. The restaurant will then contact us if they want to respond, and we forward the responses. In some cases, we follow up for a response from the restaurant. We strive to keep our customers happy and satisfied and look at each feedback with that goal in mind.
I didn't like the food! What can I do?
We recommend that you use the feedback system on the "Your orders" page. Feedbacks are sent to the restaurants anonymously. The restaurant will then contact us if they want to respond, and we forward the responses. In some cases, we follow up for a response from the restaurant. We strive to keep our customers happy and satisfied and look at each feedback with that goal in mind.
Does Maul offer dinner and/or meals on weekends?
We offer lunch and dinner every day, both on weekdays and on weekends. Dinner and weekend meals are slightly more expensive than lunch, but the delivery charge is the same.
Does Maul offer dinner and/or meals on weekends?
We offer lunch and dinner every day, both on weekdays and on weekends. Dinner and weekend meals are slightly more expensive than lunch, but the delivery charge is the same.
What is the cost of dinner and food on weekends?
Dinner on weekdays and lunch during weekends are 2,960kr. but dinner on weekends costs 3,400kr.
The delivery fee is the same as during the week.
What is the cost of dinner and food on weekends?
Dinner on weekdays and lunch during weekends are 2,960kr. but dinner on weekends costs 3,400kr.
The delivery fee is the same as during the week.
How do I turn off the reminders?
On your settings page you can choose to turn reminders on or off.
How do I turn off the reminders?
On your settings page you can choose to turn reminders on or off.
When does your customer service close?
Our phones close at 16:00, but you can email us at maul@maul.is and we will respond as soon as possible.
When does your customer service close?
Our phones close at 16:00, but you can email us at maul@maul.is and we will respond as soon as possible.
What is this "compensation food" you talk about?
If your meal does not arrive, please let us know by calling us at 519-2939. If we are unable to send you another meal, we can offer you to go to one of our partner restaurants in your neighborhood and choose a meal and drink at the expense of Maul. You can see a list of the restaurants that offer compensation food at: https://www.maul.is/en/veitingastadir/sarabotamatur
What is this "compensation food" you talk about?
If your meal does not arrive, please let us know by calling us at 519-2939. If we are unable to send you another meal, we can offer you to go to one of our partner restaurants in your neighborhood and choose a meal and drink at the expense of Maul. You can see a list of the restaurants that offer compensation food at: https://www.maul.is/en/veitingastadir/sarabotamatur
Do you only deliver in the capital area?
Yes, we currently only deliver food in the capital area.
Do you only deliver in the capital area?
Yes, we currently only deliver food in the capital area.
Orders
I did not receive the food that I ordered, what should I do?
Please call us at 519-2939 as soon as possible so we can make arrangements. We will solve the problem as quickly as we can.
I did not receive the food that I ordered, what should I do?
Please call us at 519-2939 as soon as possible so we can make arrangements. We will solve the problem as quickly as we can.
I forgot to order
Try sending us a message at maul@maul.is. We can check if the restaurant can add an extra order. We also recommend that you go to settings and turn on reminders.
I forgot to order
Try sending us a message at maul@maul.is. We can check if the restaurant can add an extra order. We also recommend that you go to settings and turn on reminders.
Where can I see my order?
You click on "Your orders". There you will find a list of all your orders, sorted by weeks. You can navigate between weeks using the arrow buttons at the top of the page.
Where can I see my order?
You click on "Your orders". There you will find a list of all your orders, sorted by weeks. You can navigate between weeks using the arrow buttons at the top of the page.
Can I cancel my meal?
Yes! But you can only cancel your order until 4 p.m. the day before. To cancel an order, select "your orders" and click on the trash can icon next to the meal you want to order.
Can I cancel my meal?
Yes! But you can only cancel your order until 4 p.m. the day before. To cancel an order, select "your orders" and click on the trash can icon next to the meal you want to order.
Can I change my order?
Yes, you can change your order while the menu is open.
Can I change my order?
Yes, you can change your order while the menu is open.
What does the feedback button do?
This is our feedback system. You can tell us how you overall felt about Maul today and how you liked the food. We hope that you and your co-workers use this option as often as you can, as this information is a valuable tool for us to improve.
What does the feedback button do?
This is our feedback system. You can tell us how you overall felt about Maul today and how you liked the food. We hope that you and your co-workers use this option as often as you can, as this information is a valuable tool for us to improve.
Can I change my delivery location?
If your workplace has more than one delivery locations, you can switch between them after you log in. You will find this option under "settings". Please note that this is only possible until 4pm the day before delivery. If you would like to change your default location, please contact us at maul@maul.is and we will do it for you.
Can I change my delivery location?
If your workplace has more than one delivery locations, you can switch between them after you log in. You will find this option under "settings". Please note that this is only possible until 4pm the day before delivery. If you would like to change your default location, please contact us at maul@maul.is and we will do it for you.
We are small company and the delivery fees are quite high
We encourage smaller businesses in the same building to share a delivery point. We can offer neighbors a discount on the delivery fee. Please send us a message at maul@maul.is and we will make you an offer.
We are small company and the delivery fees are quite high
We encourage smaller businesses in the same building to share a delivery point. We can offer neighbors a discount on the delivery fee. Please send us a message at maul@maul.is and we will make you an offer.
Menu
I want to recommend a restaurant
Great! Send us an email at maul@maul.is and we will see if we can arrange a collaboration.
I want to recommend a restaurant
Great! Send us an email at maul@maul.is and we will see if we can arrange a collaboration.
Can have different menu than my coworkers?
If you are a foodie we recommend that you convince your coworkers to get the Deluxe menu, that will increase your possibilities, but you and your coworkers will all have the same menu.
Can have different menu than my coworkers?
If you are a foodie we recommend that you convince your coworkers to get the Deluxe menu, that will increase your possibilities, but you and your coworkers will all have the same menu.
Why does it say "Menu not ready"?
It is because we have not opened for orders! We publish a new Menu at 10:15 on Thursday mornings. You can be sure not to miss it by turning on the notifications under “settings”.
Why does it say "Menu not ready"?
It is because we have not opened for orders! We publish a new Menu at 10:15 on Thursday mornings. You can be sure not to miss it by turning on the notifications under “settings”.
How do I change my deluxe menu?
You can customize the menu by choosing what you want to "focus on" in the menu controls. It is located at the top of the Menu on the Menu page. Note that this only works when you are on the deluxe menu.
How do I change my deluxe menu?
You can customize the menu by choosing what you want to "focus on" in the menu controls. It is located at the top of the Menu on the Menu page. Note that this only works when you are on the deluxe menu.
How do I update my diet preference?
You click on "settings" and choose from the options in the dropdown marked diet. Remember to save your settings when you have made your selection.
How do I update my diet preference?
You click on "settings" and choose from the options in the dropdown marked diet. Remember to save your settings when you have made your selection.
What's the difference between menu and diet?
Now you can change the focus of your menu by selecting different options in the drop down menu on the menu page. You can still set your diet preference in "settings". Your preference will filter out dishes not suitable to your selected diet. Keep your diet settings on "omnivore" for the maximum variety.
What's the difference between menu and diet?
Now you can change the focus of your menu by selecting different options in the drop down menu on the menu page. You can still set your diet preference in "settings". Your preference will filter out dishes not suitable to your selected diet. Keep your diet settings on "omnivore" for the maximum variety.
Why can't I just see all available dishes?
We unfortunately need to control on how many orders our restaurants get. We deliver more than 1600 dishes each day, we need to make sure our restaurants get orders suited to their capacity.
Why can't I just see all available dishes?
We unfortunately need to control on how many orders our restaurants get. We deliver more than 1600 dishes each day, we need to make sure our restaurants get orders suited to their capacity.
Authentication
What information is required from me to register?
You need to insert name, email and a password. Note that the password must be at minimum 8 characters.
What information is required from me to register?
You need to insert name, email and a password. Note that the password must be at minimum 8 characters.
Can I change my email?
For the time being you can not change your email by yourself, but you can contact us on maul@maul.is and ask us to do it for you.
Can I change my email?
For the time being you can not change your email by yourself, but you can contact us on maul@maul.is and ask us to do it for you.
I don't have a company provided email address
Send us an email at maul@maul.is that contains your name, company and the email you want to register with. We will add you to our system.
I don't have a company provided email address
Send us an email at maul@maul.is that contains your name, company and the email you want to register with. We will add you to our system.
I forgot my password
You can reset your password, by simply pressing the "reset password" link on the sign in page. You will then receive an email to your registered email address. Note that the email may end up in "spam". You enter this code into the input that popped up when you pressed the *Reset Password* link.
I forgot my password
You can reset your password, by simply pressing the "reset password" link on the sign in page. You will then receive an email to your registered email address. Note that the email may end up in "spam". You enter this code into the input that popped up when you pressed the *Reset Password* link.
I can not sign in
This could be due to various reasons, but a blue bar will appear at the top of the screen telling you what kind of error has occurred. Please email us at maul@maul.is so we can solve the problem.
I can not sign in
This could be due to various reasons, but a blue bar will appear at the top of the screen telling you what kind of error has occurred. Please email us at maul@maul.is so we can solve the problem.
I did not receive the confirmation email while registering
Make sure you check your trash and spam folders. Sometimes the email ends there. If you are still sure that you didn't receive the confirmation code please reach out to us at maul@maul.is
I did not receive the confirmation email while registering
Make sure you check your trash and spam folders. Sometimes the email ends there. If you are still sure that you didn't receive the confirmation code please reach out to us at maul@maul.is
Registration is not working
This could be due to various reasons, but a blue bar will appear at the top of the screen telling you what kind of error has occurred. Please email us at maul@maul.is so we can solve the problem.
Registration is not working
This could be due to various reasons, but a blue bar will appear at the top of the screen telling you what kind of error has occurred. Please email us at maul@maul.is so we can solve the problem.
If you didn't find an answer to your question above, you can always email us or call and we will do our best to solve the problem!
We offer a wide selection of dishes from restaurants for workplaces every day of the week. Each employee orders from the menu and we take care of the rest!
© 2024 - Maul Reykjavik ehf - Síðumúli 33, 108 Reykjavík
We offer a wide selection of dishes from restaurants for workplaces every day of the week. Each employee orders from the menu and we take care of the rest!
© 2024 - Maul Reykjavik ehf - Síðumúli 33, 108 Reykjavík